About Highway 55 Party Rental
55 Party Rental is a family owned and operated business providing party and event rentals to the Twin Cities Metro Area for over 30 years. Customers have come to count on us as their one-stop-rental shop given our extensive selection of party rental equipment and the complete service experience we provide. The majority of our full-time staff has over 15 years of event rental experience each, making 55 Party Rental uniquely qualified to handle events of all types and sizes. As a full-service rental center, we help customers load equipment when they arrive to pick it up as well as offering delivery, pickup and installation services when requested.
We stock a large inventory of tables, chairs, tents, linens, inflatable bounce houses, games, concession equipment, dance floor, staging and more. Our equipment is clean, well-maintained and is always replaced or updated when it no longer meets our stringent standards. After 3 decades in business, we’ve learned to only purchase the highest level, commercial grade equipment available, knowing that it is money well spent. We also closely monitor industry trends and listen to customer requests for new items we don’t currently offer. Doing so has earned us a reputation for often being the first to offer unique items that our competitors don’t.
Beyond our wide range of inventory and services we offer, it is our company’s core values and commitments to the customer, our staff and the local community that has provided us the privilege of serving our loyal customers for over 30 years. We encourage you to read our commitments below and always welcome your feedback to ensure we continue to honor them.
Commitment to Real Customer Service
When customers call 55 Party Rental, they can expect to get a live person on the phone who is ready to answer initial questions on availability and pricing. Whether on the phone or in person, our experienced staff will help guide customers to the equipment they need to best accommodate the size, scope and vision of their event. We do this by approaching each customer interaction as a conversation rather than a transaction; first by listening to the customer’s needs but also asking the relevant questions required. This best ensures they receive the right type and quantity of equipment to suit their unique event’s needs. Doing so not only gives peace of mind to our customers, but also helps them avoid spending money on an unnecessary item or renting more equipment than their event may require.
When customers arrive to pick up equipment, they can expect to have their contract written up efficiently and our courteous loading staff will be there to help load the customer’s equipment into their vehicle. Upon drop off, we also help the customer unload the equipment and get them on their way as quickly as possible. For events that entail delivery and/or setup services, we know that proper communication and planning ahead of time with the customer is the best way to ensure mutual expectations are met.
Even after 30 years in the event service business, we still continuously strive to improve the customer experience through staff training and regular maintenance and updating of equipment. However, as in any business, honest mistakes can be made by staff and sometimes rental equipment does not perform as expected. When this happens, we ask that the customer call us as soon as they notice an issue to maximize our company’s ability to solve it prior to the start of the event. We believe that a company’s customer service is often best demonstrated by their ability to effectively react to problems or unforeseen circumstances and pride ourselves on doing so to the best of our ability. In the event that an issue fails to be resolved on time, we work with the customer towards a fair and reasonable reconciliation based on each individual situation. Thank you for valuing our commitment to customer service as much as we value the opportunity to provide it.
Commitment to our Staff
As a family-owned and locally-operated company, hiring and maintaining a knowledgeable and dedicated staff is essential to properly serving the thousands of customers we do business with each year. Because of this, we are proud to employ a team of the hardest working, experienced professionals in the industry. Given the majority of our full-time staff has been with us for over 15 year seems a worthy testament to the value we place on them as the lifeblood of our company. We believe this level of loyal dedication is directly responsible for the quality experience new and long-term customers have come to expect when they reach out to us for their rental needs. In addition to offering industry competitive wages and cultivating individual growth, we also provide additional opportunities for those team members who are willing to go the extra mile when it comes to after-hours assignments that go beyond the scope of their normal scheduled responsibilities.
As a seasonal business, we continue to be fortunate in employing a rock solid team of part-time help during the busy months of late spring through early fall. This team tends to be made up younger adults who consistently demonstrate a level of work ethic, reliability and courteous customer service we’ve come to depend on when the company needs it most. Over the years, we have taken great care to cultivate this seasonal help by creating a company culture that balances hard work while also understanding the need to have some fun while doing it.
Commitment to the Local Community
Built in an area where horses, fields and farmhouses were once as common as cars, homes and retail businesses, Highway 55 Rental has witnessed the rural town of Hamel evolve into a city that sees over 10,000 cars pass through it each day while new homes and businesses are built every year. Yet at the heart of all this growth, it is the people, organizations and companies who have given their time and resources towards causes greater than themselves. Since the early days of sponsoring local Little League teams and participating in the Hamel Rodeo parade to continuing to support charity organizations and volunteer efforts, Highway 55 Rental takes its commitment to supporting the local community seriously.
This support has been reciprocated in helping to build a customer base made up of great companies and outstanding people, some of which are non-profits run primarily by volunteers. Since many of these organizations rely on events for fundraising, is only natural that we also receive requests for donations, discounts and/or sponsorships each year from those dedicated volunteers. We specially train our staff to always offer lower cost solutions to help event planners stay within their budget and though we’d love to offer financial support to every worthy cause we come across, we receive far too many requests to make this a practical reality.
When we are able to support non-profit programs and fundraisers, we focus on three main factors to help us determine where to allocate funds from our community outreach budget each year. First, we consider the proximity and degree of impact the organization has on the local community. Second, we note the timing of the event and how it relates monthly cash flow and ample equipment availability for regular paying customers. Third, we look at the organization’s history of doing business with our company so we can best support those who support us. We try our best not factor in the organization’s specific cause as we don’t feel our company is properly qualified to judge the relative merit or worthiness of one cause over another.
Thank you to all of the individuals and fellow businesses who volunteer their time and resources to local community efforts. We are grateful to have done business with so many of you over the years and look forward continuing to serve you and the many worthy causes and programs that support those who need it most.
